Manage your accounts from virtually anywhere
Five Convenient Branches:
Hazel Dell | Battle Ground | Fisher’s Landing | Vancouver Waterfront | Ridgefield
People's Mobile Banking allows you to manage your money wherever you are. Whether you're paying bills, transferring funds, or just checking your balance, mobile banking is at your fingertips!
- Check Your Balance
- Pay Your Bills
- Transfer Funds
- View Your Account History
- Free to all PCCU Members
Mobile Banking Apps
We suggest before downloading the Apps, login to Online Banking and click on mobile in the menu at top of the page. This will take you to the page Manage Mobile Banking Devices. There you will find options for other services beyond the Apps for your phone or tablet.
These choices will not be as easily accessible if you register on your phone or tablet. You may select the option to also access your account through our Mobile Browser Banking, Text Banking for sending text commands to receive account specific information, and Alert Banking, which will send e-mails for such occurrences as falling below a certain balance. Be certain to select these options before downloading the apps. While there is no fee from the credit union for these services, there may be charges from your individual carrier.
Once you’ve register online, you can download the Apps by visiting either the Apple App Store or Google Play on your device and search for "People's Community" or click on the links below.
- PCCU Mobile Banking Homepage: https://mobile.fi-apps.com/PECF/webkit/
- The above link works best from a cell phone or tablet
- Short Code for Text Banking: 39872
How to Sign-up for Text Banking
- Enroll in Online Banking
- Login and go to the Mobile section of Online Banking
- Register your phone
- Sign up for Text Banking, Mobile Browser Banking, and/or Alerts
After you login to Online Banking, the Mobile section is located at the top right of the Accounts page when you first sign in. If you have already used the mobile app, you will need to follow these instructions to register for Text Banking, Mobile Browser Banking, and/or Alerts.
Below are a list of commands that you will be able to use with Text Banking.
Text Banking Commands
|Balance||BAL||Available balance for all accounts|
HIST + Texting Nickname
Ex. HIST C1
|Recent transactions of the account you specify.|
ATM + Street or Zip
Ex. ATM 98665
|Provides a People's ATM location near the street or zip you provided.|
BRANCH + Street or Zip
Ex. BRANCH 98665
|Provides a People's branch location near the street or zip you provided.|
|Help||HELP||Provides a lists of all available commands and provides a phone number to call.|
|Stop||STOP||Unregister mobile device|
People’s now offers Mobile Deposit within Mobile Banking. Mobile Deposit allows you to deposit your checks from anywhere at any time by simply taking a picture. Check out the tips and FAQ’s below to help get you started!
Mobile Deposit - Tips and Frequently Asked Questions
Tips on using Mobile Deposit
1. Before logging into the Mobile Deposit app, close all other apps running in the background on your mobile phone.
2. All payees (individual(s) to whom the check is made payable) must sign/endorse the back of the check. Make sure to include your account number and label the endorsement “For mobile deposit only, PCFCU account# ______”. Checks can only be deposited to an account owned by the payees.
3. Carefully enter the check amount to make sure it matches the amount written on your check.
4. Flatten folded or crumpled checks before taking your photos.
5. When taking a photo of a check:
- Keep the check within the view finder on the camera screen.
- Try not to include too much of the area surrounding the check
- Take the photo in a well-lit area.
- Place the check on a solid dark background.
- Keep your phone flat and steady above the check.
- Hold the camera as square to the check as possible to reduce corner to corner skew.
6. Make sure that the entire check image is visible and in focus before submitting your deposit. There should be no shadows across the check, all four corners should be visible, and the check should not be blurry.
7. Make sure that the MICR line (the numbers across the bottom of your check) is readable before submitting your deposit.
Frequently Asked Questions
How do I access Mobile Deposit?
Log in to our Mobile app with your existing user name and password. To make a Mobile Deposit, select the Deposit tab at the bottom of the screen, then select the Deposit Check option. This option will not be available if you do not have any accounts eligible for Mobile Deposit services.
What are the fees for Mobile Deposit?
It is free to deposit a check through Mobile Deposit.
When will my deposit be credited to my account?
Generally, deposits received before 3 p.m. Pacific Time will be made available the next business day. All deposits are subject to the Credit Union’s Mobile Deposit Service Agreement.
Where can I read the Mobile Deposit Service Agreement?
You are prompted to read and accept the Online Banking Agreement & Disclosure and Mobile Deposit Service Agreement before you can use online banking services. You can print this agreement or contact us to request a copy.
What should I do with the original check after I make a Mobile Deposit?
All original items deposited through Mobile Deposit must be destroyed within 60 days after the date of deposit, unless the Credit Union asks you to retain the original copy for a specific item. It is important that you take reasonable security measures to ensure that original items are protected from theft, loss, or unauthorized access before they are destroyed.
Is there a limit on Mobile Deposit items?
There is no limit to the number of checks that you may deposit. There is both a daily deposit limit and an individual check limit. If you attempt to deposit an item that exceeds your limit, the check will not be accepted.
How do I know if my Mobile Deposit has been accepted?
You can view the status of your Mobile Deposits by viewing the Check Deposit History located within the app. An Accepted status indicates that the item has been processed; a Failed status indicates that the item has been rejected. You can also view an image of your items submitted within the last 30 days.
What should I do if Mobile Deposit will not accept my check?
Please refer to Tips on Using Mobile Deposit, located at the top of this document. Checks can also be deposited at any of our branch locations, either in person, at the ATM, or in our night depository. You can also mail your check to us at: People’s Community Federal Credit Union, PO Box 764, Vancouver, WA 98666
What devices support Mobile Deposit?
Android models: Android OS 4.1 or newer, Cameras with 2.0+ megapixel resolution and autofocus
iPhone 4, 4S, 5, 5S, 5C, 6 and 6 Plus models: Apple iOS 7.0 or newer
Android tablets: Android OS 4.0.3 or newer, Rear-facing camera with 2.0+ megapixel resolution and autofocus
iPad 3, 4, and Mini: Apple iOS 5.0.1 or newer, Cameras with 2.0+ megapixel resolution and autofocus
How do I contact the Credit Union if I have questions about Mobile Deposit?
Call us at 1-800-252-6525, or 360-695-5121, to speak to a member service representative 24/7.
Ready to get started?
If you're already a PCCU Online Banking User:
- Login to Online Banking and click on mobile in the menu at the top of the page.
- Under the page Manage Mobile Banking Devices, you will find options for other services beyond the Apps for your phone or tablet (text banking and alerts) and the ability to register your device.
- Download the app from the Manage Mobile Banking Devices page or by clicking the above icons.
Not yet an Online Banking User?
Sign up. It's free!
- Frequently Asked Questions - Mobile Banking
What is Mobile Banking?
Our Mobile Banking apps provide an intuitive and powerful user experience consisting of easy-to-navigate screens and menus. Receive most of the features and benefits of online banking, enhanced by your device’s unique features.
Do I need to download the app on my mobile device?
No. Not if you don’t want to. When registering for Mobile Banking, you can select our mobile browser service, which uses the Internet browser on your mobile device. Unlike the App, nothing needs to be downloaded to your device. This is a web page designed for mobile phone use. You can also select Text Banking and Alerts.
Can I use Mobile Banking on my Tablet?
Yes. There are five apps available for Mobile Banking; these include ones for iPhone, iPad, Android phone, Android tablet, and an Amazon tablet. Each app is designed specifically for your mobile device.
Where do I find the Apps?
Links to these 5 apps are found above on the Mobile Banking Apps.
What is Text Banking?
Text Banking uses text messages (Short Message Service (SMS)) to request and receive account specific information (available balance, transaction history) to your mobile device. Most mobile devices are capable of sending and receiving text messages. Our short code for Text Banking is 39872. Note: some mobile service carriers charge for outgoing text messages or for each message sent and received.
What are Alerts?
Alerts notify you of conditions occurring on your account(s), such as a check clearing, an account above or below a certain balance, or an account deposit. Alerts are sent as text messages directly to your mobile device. Until you select Alert Banking as a service under the "Manage Mobile Banking Devices" section of Online Banking, only emails will be used when setting up Online Banking Alerts.
If I already registered for Mobile Banking, how do I get back to these options?
Click on "Mobile" at the top of Online Banking. Click on "Add New Device." This will take you back to the "Manage Mobile Banking Devices" page where you can choose these options.
Can I use Bill Pay in Mobile Banking?
Yes. You can pay bills to existing payees, set-up or edit recurring payments, and view Bill Pay history. For security reasons, you are not able to set-up new payees within Mobile Banking. To do this, you must login to Online Banking and go to Pay Bills.
What if my mobile phone or tablet is lost or stolen?
From your computer, go into the Mobile section in Online Banking, select “Stop using this device for Mobile Banking” next to the lost device and click Go. Be sure to call your mobile carrier to stop data service on your device and call us to unregister the device.
Who can use PCCU Mobile Banking?
Any member of People's Community Federal Credit Union that is registered for Online Banking can start using Mobile Banking right away.
Can I access PCCU Mobile Banking from multiple mobile devices?
You can use the Mobile Browser from any mobile device with an internet connection, or the mobile app if it has been downloaded to the device. To use Text Banking or Alerts, you must add the new device on the "Manage Mobile Banking Device" page within Online Banking, then select Receive Alerts for that device.